Platinum Technical Support is a subscription based annual support plan for one (1) registered user of any UNIX, OpenVMS, or Windows product to receive a priority response to their request for Technical Assistance. The start of service coincides with the start of Product Warranty. As with Gold Technical Support, customers can initiate a request for technical assistance via customized e-mail and/or via telephone. An ASCI Customer Support Representative will review and manage the problem and report back to the customer via telephone or return e-mail.

Both Gold and Platinum support include Product ServicePacks and ECO or Hotfix releases. These support plans do not include new Version Releases. Technical Support is normally not available during ASCI's Holidays, although additional support coverage can be purchased.